39 East Main Street
Hancock, NY 13783

Telephone: 607-637-5700

Hours of Operation: 
8:00 AM - 4:30 PM -  Monday - Friday
Appointments are required.

Evenings/Weekends:
An on-call physician may be reached by calling the office telephone number. The answering service will assist you.

In Case of Emergency: 
Go to the nearest hospital emergency department if you have chest pains, difficulty breathing, serious injury or bleeding, severe pain, or are pregnant and experiencing contractions.

Our Staff

Our physician is board certified and our practice is accepting new patients. Same day sick calls are available for established patients. We treat patients of all ages.

Office Telephones

Professional staff is available to take your calls during office hours. If you are expecting a return call from the office, please remove your caller ID.

Lab & X-Ray Services

Laboratory services are available Monday, Wednesday, and Friday between 7:30 AM and 9:00 AM. Lab services are by appointment only.

X-ray services are available daily from 8:00 AM to 4:00 PM.

Prescription Refills

All refills must be requested 3 business days in advance. Refills will be called in to the pharmacy late in the afternoon. To get your prescription more quickly, in most cases, you can request your renewal through your pharmacist. You can also request a prescription renewal online. Try not to let your medications run out. Please notify us at your office visit if your prescriptions are due to be refilled

Appointments

Calls to schedule appointments should be made during office hours listed above. Sick appointments fill up quickly, so you should call early in the day. Please call the office 24 hours in advance if you are unable to keep an appointment. Providers have a daily preset schedule, therefore, arriving late will delay other appointments and you may be asked to reschedule. Walk-ins are discouraged and can result in a long wait because scheduled appointments will be seen first.

What if Hospitalization is Required?

In general, the doctors admit their patients to Lourdes Hospital. If for some reason you prefer to be admitted elsewhere, discuss this with your doctor. Our physicians have admitting privileges to all hospitals in the area. If hospitalization is necessary, the decision will be mutually made between the physician and the patient as to which facility to use. Be sure to contact your insurance plan, especially if you belong to an HMO.

Missed Appointments

Your appointment is important. If you cannot meet your appointment, please call our office at least 24 hours in advance to reschedule.

Reminders

  1. Insurance cards must be presented at the time of visit.
  2. Co-payments are expected at the time of visit.
  3. Information about financial assistance is available by calling 607-798-5506 or 607-798-5229.

Insurance Referrals

Managed care insurance plans require a referral from your primary care provider for appointments with specialists, emergency room visits, out-of-network physician visits, most diagnostic testing, etc. It is your responsibility to inform this office at least 48 hours in advance for the authorization. Our office should be notified the next working day of any emergency visits.

Patient Satisfaction

As a medical group, we cannot overemphasize the importance of close communication between patient and physician. Please report to us any complaint you might have about our services or failure to meet your needs. We will do our best to correct the situation. We are here to serve you with the best medical care possible. Please let us help you!

Our Providers

  • Richard E. Berg, DO
    Dr. Berg graduated from Philadelphia College of Osteopathic Medicine in Philadelphia, PA. He completed his residency at Allentown Osteopathic Medical Center in Allentown, PA. He is board certified in Family Practice.
  • Michelle Nulton, FNP
Joint Commission Gold Seal

Lourdes has been awarded the Joint Commission Gold Seal of Approval

Magent Logo

Lourdes has received
Magnet Recognition for Nursing Excellence

Commission on Cancer Logo

Outstanding Achievement Award by the American College of Surgeon’s Commission on Cancer

New York State Desginated Stroke Center

Lourdes is a New York State Designated Stroke Center

One of America’s 100 Best Hospitals for Orthopedic Surgery

One of America’s 100 Best Hospitals for Joint Replacement