Primary Care

Primary Care - Eastside Binghamton

276-280 Robinson Street
Binghamton, NY 13904

Telephone: 607-722-2769

Hours of Operation:
8:00 AM - 4:30 PM - Monday - Friday 
Appointments are required.

An on-call physician may be reached by calling the office telephone number. The answering service will assist you.

Walk-In Hours:
Walk-In care is available daily from 8:00 AM to 8:00 PM. No appointments are necessary to be seen by one of our Walk-In healthcare providers.  Holiday hours are advertised. You can contact our walk-in office by calling 607-771-7234.

Convenient Location:
Located on Robinson Street with easy access from I-81 off Broad Ave. Plenty of parking with easy access to our office. Our facility is a street-level building which provides easy access to our patients in wheelchairs or with disabilities.

In Case of Emergency:
Go to the nearest hospital emergency department if you have chest pains, difficulty breathing, serious injury or bleeding, severe pain, or are pregnant and experiencing contractions.

Our Staff

Our physicians are board certified and accepting new patients.  Same day sick calls are available for established patients.  We treat patients of all ages and offer services such as women's health.

Office Telephones

Professional staff are available to take your calls during office hours.  If our office is closed and you have an emergency, you can reach the on-call provider by dialing 607-722-2769.  Your call will be returned as soon as possible, so be sure that your phone is available to receive the call.  Calls for routine requests should be made during regular office hours.

Lab & X-Ray Services

Laboratory services are available Monday through Friday from 7:30 AM to 2:00 PM.  Lab services are available by appointment only. To make an appointment call 607-722-2769.

X-ray services are available daily from 8:00 AM to 8:00 PM.

Prescriptions and Forms

All refills must be requested 3 business days in advance. Refills will be called in to the pharmacy late in the afternoon. To get your prescription more quickly, in most cases, you can request your renewal through your pharmacist. You can also request a prescription renewal through your Primary Care Patient Portal. Don't have a Portal? Talk to your healthcare provider today about signing up.

Try not to let your medications run out. Please notify us at your office visit if your prescriptions are due to be refilled

If you are ill, diagnosing and prescribing over the phone is usually not in your best interest and we encourage you to call and make an appointment.

Please plan ahead and allow 7-10 business days for completion of all forms.

What to bring to your first office visit

Please arrive 10 to 15 minutes prior to your appointment in order to complete a new patient information packet. We request that you bring all insurance cards and a list of all medications that you are taking, including all over the counter medications and herbal remedies.  If you are transferring from another office, please arrange to have your records transferred prior to your appointment.


Calls to schedule appointments should be made during office hours.

Things to Have Before Calling the Office

  • A list of symptoms.
  • Names and dosages of any medications taken.
  • A list of any allergies to medications.
  • Name, location and telephone number of your pharmacy.
  • Insurance information - Please inform our staff if you are a member of a HMO or managed care plan.

Missed Appointments

Please call the office 24 hours in advance if you are unable to keep an appointment. Providers have a daily preset schedule. Arriving late to your appointment will delay other appointments and you may be asked to reschedule.  Missing appointments may result in a dismissal from the practice.


  1. Insurance cards must be presented at the time of visit.
  2. Co-payments are expected at the time of visit.
  3. Information about financial assistance is available by calling 607-798-5506 or 607-798-5229.

Insurance Referrals

Managed care insurance plans usually require a referral from your primary care provider for appointments with specialists, emergency room visits, out-of-network physician visits, etc.  It is your responsibility to inform this office at least 48 hours in advance for the authorization.  Our office should be notified the next working day of any emergency visits.

Our Providers

  • Mala Ashok, MD
    Dr. Ashok graduated from the University of Sindh, Nawabshah, Pakistan. She completed her residency at Ghent Family Medicine in Eastern Virginia Medical School, Norfolk, VA. Dr. Ashok is board certified in Family Practice.
  • Melissa M. Bak, DNP
    Melissa Bak, FNP, specializes in Family Medicine and is board certified as a Family Nurse Practitioner by the American Nurses Credentialing Center.
  • Michele Boyle, MD
    Dr. Boyle graduated from University of Pittsburgh, PA and is board certified in Family Practice.
  • Susan Jackson, DO
    Dr. Jackson graduated from University of Health Sciences, College of Osteopathic Medicine in Kansas City, MO. She completed her residency at Medical Center of Independence in Independence, MO. Dr. Jackson is board certified in Family Practice.
  • Thomas R. Jones, RPA-C
    Tom specializes in Family Practice, with a keen interest in Sports Medicine. He graduated from SUNY Stony Brook and is certified by the National Commission for the Certification of Physician Assistants (NCCPA).
  • Trevor A. Litchmore, MD
    Dr. Litchmore graduated from SUNY at Buffalo Medial School. He completed his residency at Albany Medical Center. He's board certified in Internal Medicine.
  • Leibing Tang, MD
    Dr. Tang graduated from Nanjing Medical University in Nanjing, China. She completed her residency at Brookdale University Hospital & Medical Center in Brooklyn, NY. Dr. Tang is board certified in Internal Medicine.
LOURDES Hospital | 169 Riverside Drive • Binghamton, NY 13905 | Phone: 607-798-5111 / Directory | Email: