Hours of Operation:
8:00 AM - 5:00 PM - Monday - Thursday
9:00 AM - 4:30 PM - Friday
24-hour telephone coverage.
An on-call physician may be reached by calling the office telephone number. The answering service will assist you.
Our office was established to meet the health needs of your child. Our emphasis is in education, preventive care, and promoting good health. In addition to providers, our clinical staff includes experienced pediatric nurses and a full time social worker.
Information about financial assistance is available by calling 607-798-5506 or 607-798-5229.
- Same day sick call
- Well and sick child care
- Asthma management
- Lead screenings
- Phlebotomy (blood work)
- Crisis intervention
Prescriptions and Forms
Please plan ahead and allow seven days for completion of Physical forms for day care, camp, school, etc.
We request 3 business days to refill prescriptions. If your child is ill, diagnosing and prescribing over the phone is usually not in his/her best interest and we would encourage you to call and make an appointment. You can also request a prescription renewal through your Primary Care Patient Portal. Don't have a Portal? Talk to your healthcare provider today about signing up.
What to Bring to Your First Office Visit
If you are transferring from another office, please bring your child's immunization record to the first visit. If you do not have one, you should contact your child's previous health care provider or his/her school for a copy. A parent or a legal guardian should accompany the child to his/her first office visit. Court documentation should be presented at this visit if you are the legal guardian/representative. You should make arrangements with your child's previous doctor to have records transferred to our office. You may also stop in our office during regular business hours to sign a release so that we may obtain your child's records from his/her previous doctor. This is necessary to provide the best health care for your child and should be done in advance so records are available at the time of the first visit.
Gathering this information together for a permanent record will assist us in determining the best health care for your child. The detailed medical history we keep will prove valuable throughout your child's youth and adult life.
Calls to schedule appointments should be made during the office hours listed above. Sick appointments fill up quickly, so you should call early in the day.
Please call the office 24 hours in advance if you are unable to keep an appointment.
Here are a few things to have before calling the office:
- Age and approximate weight of child.
- Child's temperature - Always take your child's temperature before calling. Saying he or she "feels warm" is not enough.
- A list of symptoms.
- Names and dosages of any medications taken.
- A list of any allergies to medications.
- Name and telephone number of your pharmacy.
- Insurance information - Please inform our staff if you are a member of a local HMO or managed care plan.
Sick Calls Outside of Office Hours
If our office is closed and you have an emergency, you can reach the on-call provider by dialing the office number listed above. Your call will be returned as soon as possible, so please be sure your phone is available to receive this call. (Please note, our office phone number does not appear on caller ID.) Calls for routine requests should be made during regular office hours.
If it is an emergency:
We will refer you to the Lourdes Emergency Department for an evaluation. Please identify yourself as a patient with Lourdes DePaul Pediatrics. This helps to ensure our ability to maintain close contact with the emergency department staff.
Missing appointments may result in dismissal from the practice. Providers have a daily preset schedule; arriving late will delay other appointments and you may be asked to reschedule your appointment. Walk-ins are discouraged and can result in long wait times because patients with scheduled appointments will be seen first.
Managed Care insurance plans require a referral from your primary care provider for appointments with specialists, emergency room visits, out of network physician visits, etc. It is your responsibility to inform this office at least two weeks in advance for the authorization. Our office should be notified the next working day of any emergency visits.
We look forward to meeting the health care needs of your children. Please feel free to communicate your concerns and questions to us.