Each patient has the right to determine who may and may not visit, including but not limited to a spouse, domestic partner, other family members or friends.  Visitation and support are important in the healing process of our patients, but we also encourage rest to promote healing.  It is essential for patients to receive necessary care and rest, and that caregivers be allowed to provide services efficiently.  Therefore, the hospital provides guidelines for visiting patients.  

Visiting patients is important to the healing process.General visiting hours are 11:00 AM to 8:30 PM. Maternity visiting hours may vary. Some floors allow for open visiting hours as appropriate to their patient care setting.  If you wish to visit outside of the set visiting hours, you may want to contact the floor that your loved one is staying on and inquire about open visiting hours.

Even if a patient floor allows for open visiting hours, there are times when visiting hours may be restricted by patient/family request, the judgment of the healthcare provider or nurse, or when the visit would be detrimental to the patient's care or welfare.  There may also be times that we may have to ask visitors to step out during tests and treatments.

Visitors are expected to comply with Lourdes policies while visiting our campus.  Please be aware of the following:

  • Visitors must not interfere with the activities of the professional staff or hospital operations.
  • Quiet should be maintained and visitors should not congregate in patient care areas.
  • Visitors should not bring food to patients unless specially permitted to do so.
  • Children must be accompanied by an adult.
  • Non-Smoking Policy - Lourdes is a smoke free environment.  Smoking is prohibited on all property owned or leased by Lourdes Hospital.  Visitors must leave the property if they choose to smoke.
  • Infection Control Policies and regulations - Visitors and other persons with respiratory diseases, or any sign of communicable infection, are not permitted to visit hospital patients.  Visitors must wear proper attire and footwear.  There may be times when visitors are required to wear protective clothing (gowns, gloves, etc.) to ensure their safety and the safety our patients.
  • Weapons are prohibited.  Under no circumstances are weapons allowed.

Non-compliance with any of the visitor guidelines or other disruptive behavior will result in the visitor being asked to leave.

Designated Spokesperson

To better communicate with you, it is helpful to designate a spokesperson. The spokesperson will be the contact person for the staff to discuss the patient's condition, and in an emergency we will call the spokesperson who can then notify others. Calls for information about your loved one should be made by the spokesperson.

If possible, try to avoid calling between 7:00 AM - 8:00 AM and 3:00 PM - 4:00 PM, as this is the time for change of shift report on your loved one. Our nurses will be busy caring for your loved one, and by having the spokesperson call and then communicate with others, allows more time for our nurses to care for our patients.

 

Joint Commission Gold Seal

Lourdes has been awarded the Joint Commission Gold Seal of Approval

Magent Logo

Lourdes has received
Magnet Recognition for Nursing Excellence

Commission on Cancer Logo

Outstanding Achievement Award by the American College of Surgeon’s Commission on Cancer

New York State Desginated Stroke Center

Lourdes is a New York State Designated Stroke Center

One of America’s 100 Best Hospitals for Orthopedic Surgery

One of America’s 100 Best Hospitals for Joint Replacement