Patient Guide


Lourdes Billing Statement Has a New Look

Your Lourdes billing statement has a new look. The new design allows you to find the information you need quickly and easily. Information is organized into sections and clearly labeled to help you review your bill with ease. 

On the front of the bill you will find:

Lourdes New Billing Statement - FrontPatient InformationPatient Information - This section lists information about the patient and guarantor, including the guarantor number which you can use to create an online billing account. Also included within this section is your payment due date.

Insurance InformationInsurance Information - This section lists the names of any insurance you have on file. If you have new insurance, use the back of the payment stub to make corrections then mail the payment stub to:

Lourdes Hospital
169 Riverside Drive
Binghamton, NY 13905-4198

Important MessagesImportant Messages - This section will contain messages from Lourdes to you about your bill.

Account SummaryAccount Summary - This section provides a short summary of all your outstanding Lourdes accounts. The summary includes dates of service,  account numbers, the charge for each date of service, any payments or adjustments made (e.g., from insurance), and the balance due. 

Payment Stub - FrontPayment Stub - If you are paying by mail, either complete the payment information on the right side of the stub or make your check payable to Lourdes Hospital then mail the stub and payment to:

Lourdes Hospital
169 Riverside Drive
Binghamton, NY 13905-4198

If you prefer to pay by phone, please call our Billing Office at 607-584-5510.

Double check your name and address as listed on the payment stub. If changes are needed, use the space on the back of the stub to make corrections.

On the back of the bill you will find:

Lourdes New Billing Statement - BackImportant NoticeImportant Notice - This section provides information about other bills you may receive.

Charge Details

Charge Details - This section provides detailed information regarding your Lourdes accounts.

Contact UsContact Us - This section provides a list of phone numbers you will need if you have questions about your bill.

Financial AssistanceFinancial Assistance - This section provides information about the Lourdes Patient Financial Assistance Program and guidelines used to determine eligibility. If you're having difficulty paying your bill, contact a Financial Counselor for assistance.

Payment Stub - BackBack of Payment Stub - Use the back of your payment stub to make changes to your personal information and/or your insurance information.

Questions about your bill can be directed to our Customer Service Representatives by calling 607-584-5510 Monday - Friday, 8:00 AM - 4:00 PM.

LOURDES Hospital | 169 Riverside Drive • Binghamton, NY 13905 | Phone: 607-798-5111 / Directory | Email: