Patient Guide


Billing Information for Outpatient Services

Lourdes Hospital will bill most insurance carriers if you have provided us with your correct insurance and billing information. Insurance cards must be presented at the time of registration to ensure accurate information for billing. If your insurance company does not respond to the hospital's bill within a specified period of time, you may receive a statement or be asked to follow up directly with your insurance company. You or your responsible party will be billed for any unpaid balance according to the rules of your health plan.

Emergency Room & Walk-In Facilities

In the case of a medical emergency you should seek care at the nearest emergency facility.  Depending upon the specific coverage guidelines of your insurance plan you may be required to pay a co-pay and/or deductible for emergency services. Walk-In facilities are not considered emergency care, and may be subject to in- or out-of-network guidelines.  Please verify with your insurance coverage policies for Lourdes Walk-In facilities or see Insurance Information page for a list of plans. 

Managed Care

It is very important that you know the requirements of your health plan before scheduling any services. Lourdes Hospital participates with a number of managed care plans. See the Insurance Information page for a list of plans. Participation status may change, so please contact your insurance company to verify the agreement and determine any pre-authorization requirements. Authorization may be required for a number of specialty and diagnostic services, ambulatory surgery, and testing. If the plan does not authorize your care, your services may be delayed until authorized by your health plan or alternative payment arrangements are made.

Lab/Radiology/Testing/Any Other Services

Before scheduling lab or radiology services, be sure that your insurance plan will allow them to be done at Lourdes Hospital and obtain prior approval if necessary.


Co-payments are expected at the time services are rendered. It is your responsibility to know your co-payment amount or to notify your insurance company for this information. Acceptable forms of payment are cash, money orders, personal checks, and all major credit cards.

Need Financial Assistance?

Discount Program for the Uninsured

About Your Billing

If provided with accurate information, Lourdes will bill your insurance. After payment or denial is received, an adjusted bill will be sent to you or the responsible party for the balance due. A separate bill will be sent for each account, and you may have more than one account. If you have any questions about your bill, please call the Lourdes Business Office at 607-584-5510 or toll-free at 866-644-0151.

Patient Bills

If insurance information is not available or you provide information that is inaccurate or inadequate for billing, the Hospital may issue a bill directly to you. Should payment arrangements be necessary, you may contact the Business office at the numbers listed above. Patient bills can be submitted to or paid at Lourdes Hospital, 169 Riverside Drive, Binghamton, NY 13905. Acceptable forms of payment are cash, money orders, personal checks, and all major credit cards.

Additional Bills

In addition to the bill you receive from Lourdes Hospital, you may receive a bill directly from the physician for professional services rendered. If you receive services from Radiology, Anesthesiology, or Pathology, you will receive a bill for the professional component of your treatment. Although, Lourdes Hospital Inc., may be a provider in your insurance network, the physician may or may not be a participating provider. This may affect your coverage level for professional services. Please contact your Members Service Representative with your insurance plan for coverage determination.When you receive your bill, please review the statement to determine where inquiries should be directed. The professional services listed below are not performed by Lourdes Hospital, Inc.; Specific inquiries regarding professional billing for these services should be directed to the following offices:

  • Millennium Medical Imaging, PC (X-Ray and Radiology Services): 607-773-0368
  • Riverside Associates in Anesthesia PC (Anesthesiology): 607-722-7264
  • Twin Tier Pathology: 607-798-5219
  • Emergency Healthcare Providers (Emergency Department physician group): 866-898-7117
LOURDES Hospital | 169 Riverside Drive • Binghamton, NY 13905 | Phone: 607-798-5111 / Directory | Email: