Family Practice
39 East Main Street
Hancock, NY 13783
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607-637-5700
Hours of Operation:
8:00 AM - 4:30 PM - Monday - Friday
Appointments are required.
Evenings/Weekends:
An on-call physician may be reached by calling the office telephone
number. The answering service will assist you.
In Case of Emergency:
Go to the nearest hospital emergency department if you
have chest pains, difficulty breathing, serious injury or bleeding,
severe pain, or are pregnant and experiencing contractions.
Our Staff
Our physician is board certified and our practice is
accepting new patients. Same day sick calls are available for
established patients. We treat patients of all ages.
Office Telephones
Professional staff is available to take your calls during office
hours. If you are expecting a return call from the office, please
remove your caller ID.
Lab & X-Ray Services
Laboratory services are available Monday,
Wednesday, and Friday between 7:30 AM and 9:00 AM. Lab
services are by appointment only.
X-ray services are available daily from 8:00 AM to 4:00 PM.
Prescription Refills
All refills must be requested 24 hours in advance, Monday
through Thursday. Refills will be called into the pharmacy late in
the afternoon. Please notify us at your office visit if
prescriptions are due to be refilled. You can also request a
prescription
renewal online.
Appointments
Calls to schedule appointments should be made during office
hours listed above. Sick appointments fill up quickly, so you
should call early in the day. Please call the office 24 hours in
advance if you are unable to keep an appointment. Providers have a
daily preset schedule, therefore, arriving late will delay other
appointments and you may be asked to reschedule. Walk-ins are
discouraged and can result in a long wait because scheduled
appointments will be seen first.
What if Hospitalization is Required?
In general, the doctors admit their patients to Lourdes
Hospital. If for some reason you prefer to be admitted elsewhere,
discuss this with your doctor. Our physicians have admitting
privileges to all hospitals in the area. If hospitalization is
necessary, the decision will be mutually made between the physician
and the patient as to which facility to use. Be sure to contact
your insurance plan, especially if you belong to an HMO.
Missed Appointments
Your appointment is important. If you cannot meet your
appointment, please call our office at least 24 hours in advance to
reschedule.
Reminders
- Insurance cards must be presented at the time of visit.
- Co-payments are expected at the time of visit.
- Information about financial
assistance is available by calling 607-798-5506 or
607-798-5229.
Insurance Referrals
Managed care insurance plans require a referral from your
primary care provider for appointments with specialists, emergency
room visits, out-of-network physician visits, most diagnostic
testing, etc. It is your responsibility to inform this office at
least 48 hours in advance for the authorization. Our office should
be notified the next working day of any emergency visits.
Patient Satisfaction
As a medical group, we cannot overemphasize the importance of
close communication between patient and physician. Please report to
us any complaint you might have about our services or failure to
meet your needs. We will do our best to correct the situation. We
are here to serve you with the best medical care possible. Please
let us help you!
Meet Our Providers
Richard E. Berg, DO
Dr. Berg graduated from Philadelphia College of Osteopathic Medicine in Philadelphia, PA. He completed his residency at Allentown Osteopathic Medical Center in Allentown, PA. He is board certified in Family Practice.
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Michelle Nulton, FNP
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