As a patient in a hospital in New York State, you have the right, consistent with law, to:

  1. Understand and use these rights. If for any reason you do not understand or you need help, the hospital MUST provide assistance, including an interpreter.
  2. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation or source of payment.
  3. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
  4. Receive emergency care if you need it.
  5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
  6. Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
  7. A no smoking room.
  8. Receive complete information about your diagnosis, treatment and prognosis.
  9. Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
  10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet “Do Not Resuscitate Orders - A Guide for Patients and Families.”
  11. Refuse treatment and be told what effect this may have on your health.
  12. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
  13. Privacy while in the hospital and confidentiality of all information and records regarding your care.
  14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
  15. Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
  16. Receive an itemized bill and explanation of all charges.
  17. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and, if you request it, a written response. If you are not satisfied with the hospital’s response, you can complain to the New York State Health Department. The hospital must provide you with the Health Department telephone number.
  18. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
  19. Make known your wishes in regard to anatomical gifts. You may document your wishes in your healthcare proxy or on a donor card, available from the hospital.


In addition, Lourdes has adopted the following Rights for our patients:

  1. Execute Advanced Directives including a Healthcare Proxy and to participate in ethical considerations of your care.
  2. Receive assistance and translation services when English is not your primary language or other assistance when visual, hearing or expressive impairments prevent effective communication with care givers.
  3. Pain relief. This includes a quick response to reports of pain; assessment and reassessment of pain status; development with knowledgeable staff of an individual plan for pain relief, and appropriate education in medications and other modalities.
  4. Ask and be informed of the existence of business relationships among Lourdes, educational institutions, other healthcare providers, or payors that may infl uence your treatment and care.
  5. Reasonable response to requests for services consistent with the moral and religious beliefs of Lourdes, with good healthcare, with corporate legal obligations, with applicable laws and regulations that govern the institution, and with Lourdes fi nancial capability to provide the same. When Lourdes cannot meet the request or need for care because of a confl ict with its Mission, Ethical Code or its incapacity to do so, you may be transferred to another facility and/or provider when medically permissible and after being informed of the alternatives and consequences.

Anyone not satisfied with the hospital’s response, may contact:

Office of Health Systems Management
New York State Department of Health/Syracuse Area
677 South Salina Street
Syracuse, New York 13202

Phone: 315-426-7696

Joint Commission Gold Seal

Lourdes has been awarded the Joint Commission Gold Seal of Approval

Magent Logo

Lourdes has received
Magnet Recognition for Nursing Excellence

Commission on Cancer Logo

Outstanding Achievement Award by the American College of Surgeon’s Commission on Cancer

New York State Desginated Stroke Center

Lourdes is a New York State Designated Stroke Center

One of America’s 100 Best Hospitals for Orthopedic Surgery

One of America’s 100 Best Hospitals for Joint Replacement