If you have a concern related to any aspect of care at Lourdes Hospital, speak to your doctor, nurse, hospital unit manager, department manager or office manager, and provide them the opportunity to resolve your concern.

If you would like to speak to a Patient Representative in our Quality Department who will work to resolve your concerns, you may call 607-798-5812.

If the concern cannot be resolved through the hospital, you may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about the health care organization by using any of the following contact information. 

Toll-free number: 1-800-994-6610.

Email: complaint@jointcommission.org

Mail:  Office of Quality Monitoring
         The Joint Commission
         One Renaissance Boulevard
         Oakbrook Terrace, Illinois  60181

Joint Commission Gold Seal

Lourdes has been awarded the Joint Commission Gold Seal of Approval

Magent Logo

Lourdes has received
Magnet Recognition for Nursing Excellence

Commission on Cancer Logo

Outstanding Achievement Award by the American College of Surgeon’s Commission on Cancer

New York State Desginated Stroke Center

Lourdes is a New York State Designated Stroke Center

One of America’s 100 Best Hospitals for Orthopedic Surgery

One of America’s 100 Best Hospitals for Joint Replacement