Phone: 607-584-5510 • 888-492-5500
Lourdes Hospital will bill most insurance carriers if you have
provided us with your correct insurance and billing
information. Insurance cards must be presented at the time of
registration to ensure accurate information for billing. If
your insurance company does not respond to the hospital's bill
within a specified period of time, you may receive a statement
or be asked to follow up directly with your insurance company.
You or your responsible party will be billed for any
unpaid balance according to the rules of your health plan.
Emergency Room & Walk-In Facilities
In the case of a medical emergency you should seek care at the
nearest emergency facility. Depending upon the specific
coverage guidelines of your insurance plan you may be required to
pay a co-pay and/or deductible for emergency services. Walk-In
facilities are not considered emergency care, and may be subject to
in- or out-of-network guidelines. Please verify with your
insurance coverage policies for Lourdes Walk-In facilities or see
Insurance Information page for a list of
plans.
Managed Care
It is very important that you know the requirements of your
health plan before scheduling any services. Lourdes Hospital
participates with a number of managed care plans. See
the Insurance Information page for a list of
plans. Participation status may change, so please contact your
insurance company to verify the agreement and determine any
pre-authorization requirements. Authorization may be required
for a number of specialty and diagnostic services, ambulatory
surgery, and testing. If the plan does not authorize
your care, your services may be delayed until authorized by
your health plan or alternative payment arrangements are
made.
Lab/Radiology/Testing/Any Other Services
Before scheduling lab or radiology services, be sure that
your insurance plan will allow them to be done at Lourdes
Hospital and obtain prior approval if necessary.
Co-Payments
Co-payments are expected at the time services are rendered. It
is your responsibility to know your co-payment amount or to
notify your insurance company for this information. Acceptable
forms of payment are cash, money orders, personal checks, and
all major credit cards.
About Your Billing
If provided with accurate information, Lourdes will bill your
insurance. After payment or denial is received, an adjusted
bill will be sent to you or the responsible party for the
balance due. A separate bill will be sent for each account,
and you may have more than one account. If you have any
questions about your bill, please call the Lourdes
Business Office at 607-584-5510 or toll-free at
866-644-0151.
Patient Bills
If insurance information is not available or you provide
information that is inaccurate or inadequate for billing, the
Hospital may issue a bill directly to you. Should payment
arrangements be necessary, you may contact the Business office
at the numbers listed above. Patient bills can be submitted to
or paid at Lourdes Hospital, 169 Riverside Drive, Binghamton,
NY 13905. Acceptable forms of payment are cash, money orders,
personal checks, and all major credit cards.
Additional Bills
In addition to the bill you receive from Lourdes Hospital, you
may receive a bill directly from the physician for
professional services rendered. If you receive services from
Radiology, Anesthesiology, or Pathology, you will receive a
bill for the professional component of your treatment.
Although, Lourdes Hospital Inc., may be a provider in your
insurance network, the physician may or may not be a
participating provider. This may affect your coverage
level for professional services. Please contact your Members
Service Representative with your insurance plan for coverage
determination.When you receive your bill, please review the
statement to determine where inquiries should be directed. The
professional services listed below are not performed by
Lourdes Hospital, Inc.; Specific inquiries regarding
professional billing for these services should be directed
to the following offices:
- Millennium Medical Imaging, PC: 607-773-0368
- Riverside Associates in Anesthesia PC: 607-722-7264
- Twin Tier Pathology: 607-798-5219
- Emergency Healthcare Providers: 866-898-7117
