Primary Care Associates
415 East Main Street
Endicott, NY 13760
(607) 785-2460
Hours of Operation:
9:00am-5:00pm Monday through Friday
Appointments are required.
Evenings/Weekends:
An on-call physician may be reached by calling the office telephone number. The answering service will assist you.
Walk-In Hours:
Walk-In care is available from 9:00am - 8:00pm Monday - Friday and 9:00am - 5:00pm Saturday & Sunday. Walk-In care is available for non emergent care. No appointments are necessary to be seen by one of our Walk-In physicians. Holiday hours are advertised in the Press & Sun Bulletin.
Convenient Location:
Located on Main Street in Endicott. Plenty of parking with easy access to our office. Our facility is equipped with ramps to provide easy access for our patients in wheelchairs or with disabilities.
In Case of Emergency:
Go to the nearest hospital emergency department if you have chest pains, difficulty breathing, serious injury or bleeding, severe pain, or are pregnant and experiencing contractions.
Our physicians are board certified and our practice is accepting new patients. Same day sick calls are available for established patients. We treat patients of all ages.
Lab & X-Ray Services
Lab services are available 7:30am - 3:00pm Monday through Friday. Please be sure to bring your physician's order with you.
X-ray services are available 9:00am - 5:00pm Monday through Friday. Please bring your physician's order with you for x-ray services; no appointment necessary.
Prescription Refills
All refills must be requested 24 hours in advance, Monday through Thursday. Refills will be called into the pharmacy late in the afternoon. Please notify us at your office visit if prescriptions are due to be refilled. You can also request a prescription renewal online.
Office Telephones
Professional staff is available to take your calls during office hours. If you are expecting a return call from the office please remove your caller ID.
Reminders
1. Insurance cards must be presented at the time of visit.
2. Co-payments are expected at the time of visit.
3. Information about financial assistance is available by calling (607) 798-5506 or 798-5229
Appointments
Calls to schedule appointments should be made during office hours listed above. Sick appointments fill up quickly, so you should call early in the day. Please call the office 24 hours in advance if you are unable to keep an appointment. Providers have a daily preset schedule, therefore, arriving late will delay other appointments and you may be asked to reschedule.
Missed Appointments
Your appointment is important. If you cannot meet your appointment please call our office to reschedule at least 24 hours in advance of your appointment.
Insurance Refills
Managed care insurance plans require a referral from your primary care provider for appointments with specialists, emergency room visits, out of network physician visits, most diagnostic testing, etc. It is your responsibility to inform this office at least 48 hours in advance for the authorization. Our office should be notified the next working day of any emergency visits.
What if Hospitalization is Required?
In general, the doctors admit their patients to Lourdes Hospital. If for some reason you prefer to be admitted elsewhere, discuss this with your doctor. Our physicians have admitting privileges to all hospitals in the area. If hospitalization is necessary, the decision will be mutually made between the physician and the patient as to which facility to use. Be sure to contact your insurance plan, especially if you belong to an HMO.
Patient Satisfaction
As a medical group, we cannot overemphasize the importance of close communication between patient and physician. Please report to us any complaint you might have about our services or failure to meet your needs. We will do our best to correct the situation. We are here to serve you with the best medical care possible. Please let us help you!
Meet Our Providers
Shoaib Ahmed, MD
Dr. Ahmed graduated from Liaquat Medical College. He is board certified in Internal Medicine.
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Arvin L. Aranda, MD
Dr. Aranda graduated from UMDNJ - New Jersey Medical School in Newark, NJ. He completed his residency at Mountainside Family Practice in Montclair, NJ. He is board certified in Family Practice.
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Mike Choi, MD
Dr. Choi graduated from Robert Wood Johnson Medical School, Piscataway, NJ. He is board certified in Family Practice.
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Frances A. Munroe, MS, FNP-C, COHN-S
Fran is Certified as a Family Nurse Practitioner by the American Nurses Credentialing Center.
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Kristen E. Robillard, MD
Dr. Robillard graduated from Albany Medical College. She is board certified in Family Practice.
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