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James Silkworth
Chief Human Resources Officer
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January 2010
Associate Engagement Survey Results are in! Lourdes conducted an
Associate Engagement Survey last Fall. This survey is done across the
Ascension Health system nationwide and is intended to measure “engagement”
of our Associates, to the overall Mission of Lourdes. This includes many
aspects of employment, for example, are associates aligned to our overall
mission of caring?; how do we as Associates feel about such things as our
job, our supervisor, and our work environment?; is there confidence in our
Senior Leadership?; and do we feel a sense of Spiritual well-being at work?
First, I would like to thank each Associate who participated in the
survey. This year, we improved our participation rate to 80.95%...this is
higher than the Ascension Health overall average of 77.46%.
Second, I am happy to report that overall, our results are better than
last year and compare favorably to other ministries. Out of 25 core survey
items compared to the 2008 results, Lourdes improved on 19 items and scored
the same on 6. None went down! Compared to Ascension as a whole, we scored
better on 18 items, the same on 5, and lower on only 2.
One particularly impressive result is that Lourdes was the fifth-highest
rated ministry overall on the “Model Community Index,” a key Ascension
metric that measures such things as overall job satisfaction, retention
likelihood, and our willingness to recommend Lourdes as a place to work.
While we are happy with our results, there are, of course, areas for
improvement. Associates will participate in the process of creating and
executing action plans in their departments so that we can work together to
improve Associate Engagement at Lourdes. Associates are encouraged to be
open and candid in these meetings so that we can really focus our efforts on
those things that will have the most impact.